How We Do Things
Payments and Pricing
- Acceptable Payment Forms
- How do I pay for an order with 'Pay with Amazon'?
- How do I pay for an order with PayPal?
- Money Transfers (Western Union, MoneyGram, etc)
- Where to send paper payments (Money Orders, Checks, Cash)?
- Do I have to pay sales tax?
- I have a question on my charges.
- I need a copy of my receipt/invoice.
- When will my credit appear on my account?
- When will my credit card be charged?
- Shippers/Carriers/Shipping Methods (USA)
- Shippers/Carriers/Shipping Methods (International)
- Shipping Cost - USA Lower 48 States
- Shipping Cost - USA All Other Locations Except Lower 48 States
- Shipping Cost - Non-USA / International Customers
- Shipping/Transit Times
- Hazardous Items
- Special Delivery Requests
- Package Responsibility
- International Packages/Parcels
- Combining Orders for Shipping
- Shipping Costs of $0.00 or $0.01
- Information About Tracking Numbers
- Order Processing Time
- Order Status
- Has my order shipped?
- How do I change quantities or cancel an item in my order?
- How do I track my order?
Real Time Inventory
- Condition of Merchandise
- Minimum Order
- Price/Description Changes
- New Customers
- Customer Service
Local Pick Up
Frequently Asked Questions (FAQs)
- Can I come by the warehouse to pickup an order. If yes, how long does it take to process the order?
- Can we come shop the warehouse?
- Can you check and see if you have [AN ITEM] in your backroom/hidden stock/etc?
- Can you please set aside one of [an item] so I can order later?
- How can I be notified when an out of stock item is back in stock?
- Is what is available for sale actually in stock?
- My credit card was declined when I tried to place an order online, can I call in the order for you to accept my credit card? Why is my credit card being declined?
- My order was shipped to the wrong address. Can you assist?
- What does the net merchandise total mean when determining shipping discounts?
- What is your phone number?