LATEST ARRIVALS

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LATEST NEWS

Weekend Special - Additional 15% Off All Items from "T" Manufacturers*

From now until 11:59pm US Central Time Sunday September 22, 2019, receive an additional 15% off all items from "T" manufacturers*!

No coupon required - just add to cart and discount will be automatically applied (note - to see the discount, you have to go to the cart page [click on the cart symbol on the upper right side of your screen]). Discount applies only to online orders placed during the discount period, and to in stock items. As always, our Sales/Discount/Specials policy applies as well.

*Note - "T" Manufacturers are all the manufacturers listed here (http://store.spruebrothers.com/category_s/1669.htm) whose name begins with a "T'".

New Line Announcement - MRP/Mr Paint

Soon to join our family of product lines is MRP/Mr Paint from Slovokia. This has been by far the most requested brand in our history. It will arrive in several batches, the first which just arrived.

New Lines

We would like to welcome

to our family of products lines.

California Sales Tax Collection

Even if you do not believe in miracles, believe it or not, here is one. We just received an official announcement from California that they just changed their sales tax collection requirements (and it originally went into effect on April 1), and we now are no longer legally required to collect sales tax for orders shipped to California. We never thought California cutting taxes would ever happen in our lifetime. This is the good news. The bad news is that what has been collected to date, still have to be turned over to the California revenue agency.

The Numbers (as of September 16)

Sprue Brothers carries 34,961 different items of which 91% are in stock (total of over 480,000 items in stock in our warehouse). 97+% of the items we carry are modelling related. We have no need to list how many items are at our suppliers' as what we list as in stock is physically in our warehouse ready to ship to you in 1 business day or less. This is by far the largest in stock selection of scale modelling products in North America.

As we progress through our 15th year in business, we would like to take this opportunity to thank our loyal customers for their unwavering support! Because without you, we would not be what we are.

New Shipping Options for USA-Lower 48 States

For customers residing in the lower 48 states, we have changed our shipping options. Now we offer three (3) choices which are Small Parcel, Flat Rate Standard, and Flat Rate Expedited. Please click here to see the details. Basically this new change will offer lower cost shipping for virtually all our customers shipping to the lower 48 states.

New Product Line

New product line: Hataka Hobby Orange Line Lacquer Paint

Shipping/Transit Times

Just a reminder that Sprue Brothers Models LLC does not, express or implied, guarantee any transit times or delivery dates. Any shipping times stated are estimates only.

Sprue Brothers Models LLC has no control over any package shipped once it leaves our warehouse and goes into the possession of the shipping company, thus Sprue Brothers Models LLC does not bear any responsibility for any late deliveries or any damaged or lost packages. However all packages shipped via UPS or USPS are insured. We will assist in the completion of any and all valid insurance claims. Any insurance claim determination is made solely by the shipping company and/or their designated insurance company. Sprue Brothers Models LLC does not have anything to do with determination of any insurance claims.

Additionally, please be aware that the US Postal Service does not offer any guarantee for transit times/delivery date for any of their services except for Express Mail. And that the transit time/delivery dates listed by the USPS are estimates only (and appear to be based on ideal conditions which does not happen most of the time, especially in the winter).

New Lower Cost International Shipping Option for Small Parcels

A new shipping method called Economy International Shipping is now being offered. It offers a shipping cost that can be up to 50% lower than the US Postal Service for international addresses. This low cost international shipping method is for small packages weighing up to 4.4 pounds to certain countries. Transit times may vary and can range anywhere from 2 to 4+ weeks. Limited tracking is available. Packages shipping this method may not ship daily, but will ship at least every other day, depending on the number of packages awaiting shipment via this method.

This method is currently offered to: Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Great Britain, Germany, Ireland, Israel, Italy, Netherlands, New Zealand, Portugal, Singapore, Spain, and Switzerland.

Emails / Emails Not Received

Please be aware that we send you two emails for each order placed: the Order Confirmation email (sent when order is placed) and the Shipping Notification email (sent when we process/ship your order). If you are not receiving either or both of these email (or any other emails such as responses to emails sent to help@spruebrothers.com , this likely means either your ISP is blocking them; they are in your spam folder; or your spam filter settings may be set too high (this is particularly an issue with AOL and Earthlink/Mindspring email accounts).

What does "In Stock" mean to us?

Our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you.

Join Sprue Brothers on Facebook

Fan us on Facebook and you'll always be the first to know about new updates to our inventory.

Inventory Questions

We have been receiving a lot of inquiries lately regarding whether we actually have something in stock as our website indicates. This is likely due to the practices of other online hobby stores who have a different definition of what "In Stock" means. In case you are not familiar with our business practices, we use a real time inventory system that shows (accurately and live/in real time) what is available for sale and how many. It automatically and instantly updates the available quantities after each order is successfully placed.

Also, our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you. Thus if you order from us, you will reliably and quickly receive what you order. On a side note, we are also human, so on rare occasion something could be in error, however our error rate in 2009 to-date has well been less than 0.1%.

Everything listed as IN STOCK is actually in stock* - If you see it, we have it - no need to wait for us to get it in before we ship to you like some other retailers. We typically ship the next business day after receipt of payment which means you get your item quickly.

Continental US (lower 48 states) Customers - our standard policy is for half price shipping for orders of $100, and free shipping for orders over $200 via the lowest cost ground shipping method (either UPS Ground, or USPS Parcel Post).

* The displayed inventory is in real time / the only exception is when we are vending at a show (show list above) which we update our inventory with 24 hours of the show's end.

Please feel free to contact us at help@spruebrothers.com if you have any questions.

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