Statement from our Founder & President

Sprue Brothers Models LLC will be fifteen years old on Monday July 1st.   WOW!  Fifteen years sure went by fast.  It has been almost surreal how time flew by – a decade and a half serving our customers with consistent reliable service, real time inventory status, and fast shipping.

When I first started selling model kits, there was no plan for it to become a business or anything that Sprue Brothers has become.  It was simply me the modeler selling off the part of my stash that no longer interested me and trying out the new eBay “toy”.  As time went on, we were encouraged by our eBay customers to start our own online shop.  So I started to ponder what we would need to do to break in to the online retail world of modelling products and compete with the already established e-stores.  After thinking about my buying experiences from the established e-stores, the proverbial light went on – there really was no one out there selling that offered consistent reliable quick service on every order.  In order to do this, we decided to be different and only sell items that were in our physical possession (we were not going to be another “ordering service” like so many others were [or partially were]) to enable immediate shipping plus we were going to truthfully tell our customers whether an item we list in our store was in fact in stock in our facility (one of the most annoying things to me as an internet shopper was ordering an item that was listed in stock that was actually not). The final piece of the “puzzle” to make our business plan successful was that we would always maintain sufficient staff on hand to enable all orders that are ready to ship would/should ship within one business day or less.  Now with a plan in place, we decided to take the plunge to try the American dream.  I resigned from my perfectly good job of nine years (by chance I left on my ninth anniversary of that job) and started Sprue Brothers Models LLC fifteen years ago on July 1, 2004 not having any idea of what would happen.

To date, we have “held the course“ and stuck to the same ideals and core values that made us successful which are:  1) sell only what we had in our possession; 2) tell our customers truthfully what we have in stock; and 3) have sufficient staff on hand to get all orders shipped out quickly and on time.  We have grown steadily at a controlled pace for fifteen years to what we are today – the e- shop with the most consistent reliable service which also has the largest selection of modelling-related products in North America as we typically have over 32,000 different items in stock at any one time.

As the plastic modelling market has evolved and self-corrected, we have now greatly increased our role in the importation of various modelling lines into the US.  We now direct import over 35 product lines including Eduard, Wingnut Wings, Meng, Takom, Rye Field, Hataka, Mig by AMMO, Hasegawa, and more.

Lastly, our success was ultimately driven by our customers without whom we would not exist today.  With you, we’ve had fifteen years in a row of steady growth – a feat that I never imagined in my wildest dreams.   From the bottom of my heart, thank you so much for all your support over the last fifteen years!

Gordon Kwan
Founder & President

Shipping/Transit Times

Just a reminder that Sprue Brothers Models LLC does not, express or implied, guarantee any transit times or delivery dates. Any shipping times stated are estimates only.

Sprue Brothers Models LLC has no control over any package shipped once it leaves our warehouse and goes into the possession of the shipping company, thus Sprue Brothers Models LLC does not bear any responsibility for any late deliveries or any damaged or lost packages. However all packages shipped via UPS or USPS are insured. We will assist in the completion of any and all valid insurance claims. Any insurance claim determination is made solely by the shipping company and/or their designated insurance company. Sprue Brothers Models LLC does not have anything to do with determination of any insurance claims.

Additionally, please be aware that the US Postal Service does not offer any guarantee for transit times/delivery date for any of their services except for Express Mail.  And that the transit time/delivery dates listed by the USPS are estimates only (and appear to be based on ideal conditions which does not happen most of the time, especially in the winter).