Phone Ordering is Suspended

Due to staffing limitations due to the current health emergency, we are no longer accepting phone orders at this time. Orders can be placed online as always, or emailed to us at help@spruebrothers.com. If you place an email order, be sure to include the following information:

• Billing Address
• Shipping Address (if different than your billing address)
• Email Address of your account
• Item(s) Ordered (include quantity, our SKU and description)
• Shipping Method (if omitted we will assumed it is Standard Shipping)
• Payment method
  • If PayPal - we will send you a PP Money Request
  • If Credit card, we will use your CC on file - just provide us with the CVV code. If you do not have a credit card on file, please log in to your account and add one to your account prior to ordering

We apologize for any inconvenience this may cause.

Local Pickups Are Suspended Effective Tuesday March 24, 2020

Please be advised that due to the current public health emergency, we can no longer offer local pick up of orders starting Tuesday March 24, 2020 until the termination of the current Clay County Public Health Emergency Order dated March 22, 2020 and as amended. We will be operating but we can only ship orders to you.

Free Collectible Cards

Continuing our 15th Anniversary celebration, Sprue Brothers Models LLC is presenting our loyal customers with a collectible limited edition military-themed card with every shipment the remainder of 2020 (while supplies last). This is a limited edition series of ten (10) unique custom cards of which a different one will be included with all customer shipments each month of 2020. The cards will be a mix of aircraft, armor and naval subjects. Card #1 (for March 2020) is shown below which is titled "Dawn Run" - B-52H Stratorfortress.

• A free card will be included with all customer shipments as long as the card will fit in the package
• Which card you receive is based on the date that your order is packed (i,e, all orders placed Friday afternoon Feb 28 that did not go out will be packed March 1, and thus will receive the March card)
• The current month's card will be included with all customer shipment while supplies last or until the last day of that month.
• This promotion ends December 31, 2020. The giveaway for any particular card ends the last day of that card's giveaway month, or while supplies last, whichever comes first.

Attention Brazilian Customers

Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. Any shipments to Brazil after Jan 1, 2020 missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs. 

When you place your order, please include your CPF or CNPJ Number in the checkout comments or in the "Company" field of your shipping address. It should be stated like this: "CPF 000.000.000-00". Any orders received on or after Jan 1, 2020 without the CPF or CNPJ Number will be cancelled.

New Shipping Options for USA-Lower 48 States

For customers residing in the lower 48 states, we have changed our shipping options. Now we offer three (3) choices which are Small Parcel, Flat Rate Standard, and Flat Rate Expedited. Please click here to see the details. Basically this new change will offer lower cost shipping for virtually all our customers shipping to the lower 48 states.

Shipping/Transit Times

Just a reminder that Sprue Brothers Models LLC does not, express or implied, guarantee any transit times or delivery dates. Any shipping times stated are estimates only.

Sprue Brothers Models LLC has no control over any package shipped once it leaves our warehouse and goes into the possession of the shipping company, thus Sprue Brothers Models LLC does not bear any responsibility for any late deliveries or any damaged or lost packages. However all packages shipped via UPS or USPS are insured. We will assist in the completion of any and all valid insurance claims. Any insurance claim determination is made solely by the shipping company and/or their designated insurance company. Sprue Brothers Models LLC does not have anything to do with determination of any insurance claims.

 Additionally, please be aware that the US Postal Service does not offer any guarantee for transit times/delivery date for any of their services except for Express Mail. And that the transit time/delivery dates listed by the USPS are estimates only (and appear to be based on ideal conditions which does not happen most of the time, especially in the winter).

Shipping/Transit Times

Just a reminder that Sprue Brothers Models LLC does not, express or implied, guarantee any transit times or delivery dates. Any shipping times stated are estimates only.

Sprue Brothers Models LLC has no control over any package shipped once it leaves our warehouse and goes into the possession of the shipping company, thus Sprue Brothers Models LLC does not bear any responsibility for any late deliveries or any damaged or lost packages. However all packages shipped via UPS or USPS are insured. We will assist in the completion of any and all valid insurance claims. Any insurance claim determination is made solely by the shipping company and/or their designated insurance company. Sprue Brothers Models LLC does not have anything to do with determination of any insurance claims.

Additionally, please be aware that the US Postal Service does not offer any guarantee for transit times/delivery date for any of their services except for Express Mail.  And that the transit time/delivery dates listed by the USPS are estimates only (and appear to be based on ideal conditions which does not happen most of the time, especially in the winter).