Suspension of Shipping to the United Kingdom

Please be aware that we are temporarily suspending shipping to the United Kingdom/Northern Ireland due to their new VAT collection requirements.  We are reviewing what our options are and will update you once we make a final decision on how this can be and will be handled.   

Sprue Brothers Models' Warehouse Expansion Has Begun

Today, November 30, 2020, marks another milestone in Sprue Brothers Models LLC’s growth. Ground was just broken this morning for our 7,000 square foot warehouse expansion. Planning for this started in early 2020 and we are so excited to finally see construction begin (COVID did not help).

To see more, please CLICK HERE       

International Shipments - Severe Delays Should Be Expected

Please be advised that severe delays are being encountered with all international shipments shipping via the US Postal Service (including our International Economy service) due to the current worldwide COVID-19 situation.  We have been advised that transit time will likely take an additional 30 to 90+ days on top of the normal transit time.

Where possible (if the cost is the same or less than the stated shipping amount when the order was placed) we are automatically switching shipping to FedEx International Express.  If you want to be considered for FedEx Express International shipping even if it costs more, please let us know in the checkout comments. We will then email you the cost of FedEx Express Internaional shipping, and then you can let us know if you want to upgrade and pay the additional costs.

Tracking Numbers

We have had a lot of new customers recently, so we thought we would post this.

For UPS or USPS, it can take up to one business day before tracking shows any data. For USPS, please note that their scanning systems are not as good/reliable as UPS so occasionally the only scan shown is the delivery scan.

For international customers who select International Economy as the shipping method, it can take sometimes up to a week before tracking shows any data.

How to Email an Order

Orders can be placed online as always, or emailed to us at help@spruebrothers.com. If you place an email order, be sure to include the following information:

• Billing Address
• Shipping Address (if different than your billing address)
• Email Address of your account
• Item(s) Ordered (include quantity, our SKU and description)
• Shipping Method (if omitted we will assumed it is Standard Shipping)
• Payment method
  • If PayPal - we will send you a PP Money Request
  • If Credit card, we will use your CC on file - just provide us with the CVV code. If you do not have a credit card on file, please log in to your account and add one to your account prior to ordering

We apologize for any inconvenience this may cause.

Free Collectible Cards

Continuing our 15th Anniversary celebration, Sprue Brothers Models LLC is presenting our loyal customers with a collectible limited edition military-themed card with every shipment the remainder of 2020 (while supplies last). This is a limited edition series of ten (10) unique custom cards of which a different one will be included with all customer shipments each month of 2020. The cards will be a mix of aircraft, armor and naval subjects. Card #1 (for March 2020) is shown below which is titled "Dawn Run" - B-52H Stratorfortress.

• A free card will be included with all customer shipments as long as the card will fit in the package
• Which card you receive is based on the date that your order is packed (i,e, all orders placed Friday afternoon Feb 28 that did not go out will be packed March 1, and thus will receive the March card)
• The current month's card will be included with all customer shipment while supplies last or until the last day of that month.
• This promotion ends December 31, 2020. The giveaway for any particular card ends the last day of that card's giveaway month, or while supplies last, whichever comes first.

Attention Brazilian Customers

Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. Any shipments to Brazil after Jan 1, 2020 missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs. 

When you place your order, please include your CPF or CNPJ Number in the checkout comments or in the "Company" field of your shipping address. It should be stated like this: "CPF 000.000.000-00". Any orders received on or after Jan 1, 2020 without the CPF or CNPJ Number will be cancelled.

Shipping/Transit Times

Just a reminder that Sprue Brothers Models LLC does not, express or implied, guarantee any transit times or delivery dates. Any shipping times stated are estimates only.

Sprue Brothers Models LLC has no control over any package shipped once it leaves our warehouse and goes into the possession of the shipping company, thus Sprue Brothers Models LLC does not bear any responsibility for any late deliveries or any damaged or lost packages. However all packages shipped via UPS or USPS are insured. We will assist in the completion of any and all valid insurance claims. Any insurance claim determination is made solely by the shipping company and/or their designated insurance company. Sprue Brothers Models LLC does not have anything to do with determination of any insurance claims.

 Additionally, please be aware that the US Postal Service does not offer any guarantee for transit times/delivery date for any of their services except for Express Mail. And that the transit time/delivery dates listed by the USPS are estimates only (and appear to be based on ideal conditions which does not happen most of the time, especially in the winter).

Emails / Emails Not Received

Please be aware that we send you two emails for each order placed: the Order Confirmation email (sent when order is placed) and the Shipping Notification email (sent when we process/ship your order). If you are not receiving either or both of these email (or any other emails such as responses to emails sent to help@spruebrothers.com , this likely means either your ISP is blocking them; they are in your spam folder; or your spam filter settings may be set too high (this is particularly an issue with AOL and Earthlink/Mindspring email accounts).

What does "In Stock" mean to us?

Our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you.

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Inventory Questions

We have been receiving a lot of inquiries lately regarding whether we actually have something in stock as our website indicates. This is likely due to the practices of other online hobby stores who have a different definition of what "In Stock" means. In case you are not familiar with our business practices, we use a real time inventory system that shows (accurately and live/in real time) what is available for sale and how many. It automatically and instantly updates the available quantities after each order is successfully placed.

Also, our definition of "In Stock" means that the item is actually in our warehouse (not at our distributors'/suppliers' warehouse) and is ready to immediately ship to you. Thus if you order from us, you will reliably and quickly receive what you order. On a side note, we are also human, so on rare occasion something could be in error, however our error rate in 2009 to-date has well been less than 0.1%.